Buy Difficult Conversations: How to Discuss what Matters Most - Books -Parenting & Families

VIEW price of Difficult Conversations: How to Discuss what Matters Most and special offer!!!Product Description : Difficult Conversations: How to Discuss what Matters Most ReviewWe've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation , the "feelin [Read More...] >> [Click to see price]

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